dispatch time
Shipping & Delivery Timeline
Last Updated: [2025/3/11]
1. Order Processing & Dispatch
Guaranteed Dispatch: All orders will be shipped from our warehouse within 10business days after payment clearance (excluding custom-made/pre-order items).
Production Delays: For personalized products requiring engraving/assembly, dispatch may extend up to 15 business days (specified on product pages).
Peak Season Notice: During holiday periods (Nov 15-Jan 5), allow +3 business days for order processing.
2. Regional Delivery Estimates
Destination Economy Shipping Expedited Shipping
United States/Canada 12-18 business days 5-8 business days
European Union Countries 14-22 business days 6-10 business days
Australia/New Zealand 15-25 business days 7-12 business days
Asia (Excluding Remote Areas) 8-15 business days 3-7 business days
South America/Africa 20-35 business days 10-18 business days
Notes:
① Delivery days count from shipment date, excluding customs hold periods
② Remote areas (e.g. Alaska, Yukon, Scottish Highlands) may require +5-10 days
3. Critical Compliance Disclaimers
Customs Responsibilities:
"Import duties/taxes are buyer's responsibility. Delays due to customs inspections do not constitute late delivery."
Force Majeure Protection:
"We're not liable for delays caused by:
• Natural disasters affecting shipping routes
• Pandemic-related port restrictions
• Labor strikes at destination countries"
Address Accuracy Requirement:
"Incorrect/missing address information voids delivery guarantees. Verify details before checkout."
4. Proactive Customer Solutions
Real-Time Tracking: All shipments include DHL/UPS tracking numbers accessible via order dashboard
Delay Assistance: If package exceeds maximum estimated delivery window:
① Submit inquiry through "Order Help" section
② Receive carrier investigation report within 48hrs
③ Choose compensation: 15% credit OR free reshipment (stock permitting)
Contact Logistics Support
For urgent shipping inquiries:
📧 logistics@yourbrand.com
📞 +86 18038623568
Key Advantages
✅ Clear regional timeline matrix prevents disputes
✅ Legal safeguards for customs/force majeure risks
✅ Multichannel customer support pathways