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Warranty Terms for Testing Instrument Products
Last Updated: [Insert Date]
I. Warranty Coverage & Duration
Basic Warranty
All testing instrument main units and non-consumable accessories are covered by a 24-month limited warranty from the date of purchase.
Coverage: Failures caused by design defects, material flaws, or manufacturing issues.
Consumables Definition
The following components, subject to normal wear and tear, are excluded from warranty:
✅ Sensor probes
✅ Batteries and power modules
✅ Friction-contact calibration components
✅ Parts explicitly labeled as "consumables" in the product manual.
II. Exclusions
The following scenarios are not covered under warranty; repairs/replacements will incur fees:
Human-Induced Damage
Includes but not limited to:
• Physical damage from drops, crushing, or liquid ingress.
• Overload usage (exceeding rated voltage/temperature/humidity limits).
• Unauthorized disassembly or modifications.
Natural Wear & Force Majeure
• Normal wear (e.g., screen aging, reduced button sensitivity).
• Force majeure events (e.g., lightning, floods, war).
Verification Requirements
• Lack of valid purchase proof or damaged product serial number labels.
• Failures occurring after the warranty period.
III. Special Terms for Blade-Type Products
Quality-Related Returns
Blades with the following issues under normal use qualify for free replacement within 30 days:
• Coating peeling (not caused by hard object abrasion).
• Structural fractures (not due to external impact).
• Dimensional tolerance exceeding ISO 2768-m standards.
Non-Warranty Scenarios
• Surface scratches/deformation (from improper handling or collisions).
• Chemical corrosion (exposure to incompatible solvents).
• Material embrittlement from extreme temperatures.
IV. Service Process
Fault Reporting
Steps:
① Submit a Warranty Claim on the official website and upload:
• Purchase invoice/e-receipt.
• High-resolution photos of the faulty part (including serial number).
• Usage environment details (temperature/humidity/load).
② Return the faulty component after receiving confirmation email (shipping costs borne by buyer).
Inspection & Resolution
A diagnostic report will be issued within 5 business days of receipt:
• Confirmed warranty issue: Free repair/replacement with return shipping covered.
• Non-warranty issue: Provide repair quote (proceed upon acceptance).
Dispute Resolution
Disputes over results may escalate to a third-party inspection (fees borne by liable party).
V. Additional Notes:2025/3/11
Post-Repair Warranty
• Replaced parts: 6-month extended warranty from repair completion date.
• Full-unit repairs: Original warranty period remains unchanged.
Legal Compliance
These terms are governed by the laws of [Country/Region]. Disputes shall be submitted to [Specified Arbitration Institution] for resolution.
Contact Information
📞 WhatsApp:+8618038623568
📧 Technical Support Email: AA18038623568@outlook.com
This translation maintains the structure, legal precision, and technical terminology of the original while adhering to formal English conventions for warranty documentation. Key terms (e.g., "force majeure," "ISO standards") are preserved for accuracy. Let me know if further refinements are needed!